Motor Trade Legal Support for Used Car Dealers
Resolve disputes, strengthen paperwork, and stay compliant with the Consumer Rights Act.
helps used car dealers confidently manage their obligations under the Consumer Rights Act with practical, dealer-focused support.We assist with dispute resolution, complaint handling, and case management—helping you reduce stress, save time, and protect your reputation. Our team also drafts clear, professional customer correspondence on your behalf, giving you solicitor-level support without the high costs.In addition, we strengthen your business through improved sales documentation, warranty wording, and processes, while providing compliance guidance to help you spot risks early and handle issues consistently.Whether you need ongoing support or help with a single dispute, we provide fast, structured, and commercially focused solutions—so you can trade with confidence.
We are an independent consultancy service and are not a law firm. Our expertise lies in supporting motor dealers and dealerships in managing complex customer disputes by providing practical guidance and industry-focused consultancy. Our services include assistance with matters relating to the Consumer Rights Act, vehicle return policies, complaint handling, documentation, record keeping, customer communications, dispute prevention strategies, and best practice procedures.Our recommendations are based on our industry knowledge and experience and are intended to help businesses make informed decisions, improve compliance, and strengthen their internal processes. By using our services, you acknowledge that our consultancy is advisory in nature and should not be considered a substitute for independent legal advice.
Services
Dispute Resolution Support
Motor Trade Legal Support Ltd offers Dispute Resolution Support to help dealerships navigate challenging consumer disputes with confidence. We support you with compliant processes, strong written responses, and negotiation strategies designed to reduce litigation exposure, maintain standards of customer care, and keep your dealership aligned with Consumer Rights Act requirements.
Dealer Documentation & Templates
Protect your business with Dealer Documentation & Templates created specifically for the used motor trade. Motor Trade Legal Support Ltd supplies practical, legally focused templates to help used car dealers manage consumer rights obligations, document key decisions, and respond confidently to complaints and disputes.
Compliance & Process Review
Review of your customer journey and record-keeping with practical improvements to reduce risk and keep your team consistent.
Policy & Process Setup
Policy & Process Setup to protect your dealership with documented, repeatable processes. Motor Trade Legal Support Ltd delivers structured policies and operational steps aligned with the Consumer Rights Act, helping you manage disputes effectively and maintain compliant customer communications.
Retainer Support
Motor Trade Legal Support Ltd’s Retainer Support delivers continuous, professional assistance to help used car dealers manage Consumer Rights Act responsibilities and resolve customer disputes efficiently. From preventative compliance advice to support with letters, policies, and dispute correspondence, we help protect your business and maintain consistent processes.
Pricing Table
Starter Package
MOST POPULAR- Deal up to 5 cases per year
- Complaint handling, emails & letters to and from consumer on your behalf
- Providing guidance on consumer rights act
Professional Package
MOST POPULAR- Deal up to 8 cases per year
- Complaint handling, emails & letters to and from consumer on your behalf
- Providing guidance on consumer rights act
- document templates pack (Sales invoice, return policies, distant sales policies and procedures, copy of consumer rights act explained to dealer and customer, Car rejection form, Car delivery form, Pre delivery report, etc)
Premium package
MOST POPULAR- Deal up to 14 cases per year
- Complaint handling, emails & letters to and from consumer on your behalf
- Providing guidance on consumer rights act
- document templates pack (Sales invoice, return policies, distant sales policies and procedures, copy of consumer rights act explained to dealer and customer, Car rejection form, Car delivery form, Pre delivery report, etc)
- Priority assistance 24/7
- access to a qualified solicitor provided at a discounted price with in depth industry knowledge
Per Case Pay As You Go
MOST POPULAR- 30 minutes consultation
- review of documents
- review of communication relating to issue
- suggesting right course of action
- communicating with clients and drafting letters on your behalf aligning with consumer rights act
Articles
This summary explores the nine core building blocks for starting a business, tailored to the realities of used car retail. It covers planning and registration, operational set-up, recordkeeping, and customer-facing policies that reduce avoidable complaint escalation. The focus is on building a professional, compliant dealership that can handle Consumer Rights Act requests efficiently and consistently.
Read More
An explanation of the customer’s main remedies under the CRA and the timelines that most commonly affect motor traders, including the short-term right to reject and the right to repair or replacement. The summary focuses on how dealers can respond quickly and professionally, document decisions, and manage expectations to prevent escalation.
Read MoreTestimonials
Contact
- 34 Basildon Avenue, Ilford, UK
- +44-7727627152
- info@motortradelegalsupport.com
- Mon-Fri - 09:00-17:30
For 15 minutes free consultation please call us on the given number